Privacy Policy
Man with Van Plumstead Privacy Policy
This Privacy Policy explains how Man with Van Plumstead collects, uses, stores and protects personal data relating to customers and potential customers in the Plumstead area and surrounding locations. It also sets out your rights under applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act.
This Privacy Policy applies to all Man with Van Plumstead customers and anyone who contacts us to request information or obtain a quotation in the Plumstead area, whether you communicate with us by phone, in writing, or through any online enquiry form.
Data Controller
Man with Van Plumstead is the data controller for the personal data it collects and processes about you in connection with the provision of its removal and transport services. This means that Man with Van Plumstead determines the purposes and means of the processing of your personal data.
Personal Data We Collect
We collect and process different types of personal data depending on how you interact with us and which services you use. The categories of personal data we may collect include:
Identity details, such as your full name and, where relevant, business or organisation name.
Contact details, such as your postal address, collection and delivery addresses, and any other address relevant to a booking, as well as any other contact information you choose to provide.
Booking and service details, such as preferred dates and times, details of the items to be moved, property access information, parking information and any special instructions you provide.
Payment and billing information, such as billing address and records of payments made and amounts due. We do not store full card details if you pay using a card processing service; these are handled by our payment processor.
Communication data, including records of enquiries, quotations, bookings, complaints, feedback or other correspondence between you and Man with Van Plumstead.
Technical and usage information, where applicable, such as basic information about how you use our website or online forms, including dates and times of visits and general device information, to the extent that this is collected through necessary cookies or similar technologies.
How We Collect Your Data
We may collect your personal data in several ways, including:
When you contact us directly to request a quotation or make a booking.
When you provide information during the course of us delivering removal or transport services to you.
When a third party, such as a family member, colleague, or business partner, provides your details in order to arrange services on your behalf, where they are authorised to do so.
When you visit or interact with our website, where technical information may be collected automatically.
Lawful Basis for Processing
We only process your personal data when we have a lawful basis for doing so. Depending on the specific circumstances, the lawful bases we rely on may include:
Performance of a contract. We process your personal data where it is necessary to enter into or fulfil a contract with you, for example to provide a quotation, confirm a booking, plan and carry out your move, and manage payments.
Legitimate interests. We may process your personal data where it is necessary for our legitimate business interests, provided that your interests and fundamental rights do not override those interests. This may include keeping basic records of past jobs for reference, improving our services, handling routine enquiries, and protecting our business against fraud or misuse.
Legal obligations. In some cases, we process personal data to comply with legal or regulatory requirements, such as tax and accounting obligations and responding to lawful requests from public authorities.
Consent. Where required by law, we may ask for your consent to process certain personal data, for example to send certain types of marketing communications. You can withdraw your consent at any time by contacting us using the details provided to you when consent was obtained.
How We Use Your Personal Data
We may use your personal data for the following purposes:
To provide quotations and estimates for removal or transport services.
To manage bookings, including confirming dates, planning routes, and coordinating collection and delivery locations.
To provide the services you have requested, including handling your possessions and delivering them to the agreed destination.
To communicate with you before, during and after the provision of services, including responding to questions, requests or complaints.
To process and record payments, issue invoices, and maintain accounting and tax records.
To manage our business operations, such as internal reporting, service improvement and staff training.
To ensure the security of our staff and customers and to prevent and detect fraud or misuse of our services.
To comply with our legal and regulatory obligations.
Data Sharing and Processors
We may share your personal data with third parties where this is necessary for the purposes described in this Privacy Policy and where we have a lawful basis to do so.
Service providers acting as data processors, who provide services on our behalf, such as payment processing, secure data storage, accounting support, or information technology and system administration services. These providers are only permitted to process your personal data in accordance with our instructions and are required to protect your data.
Professional advisers, such as accountants or legal advisers, where this is required for business, legal or regulatory reasons.
Public authorities, regulators or law enforcement agencies, where we are legally required or permitted to do so.
We do not sell your personal data to third parties.
International Data Transfers
If any of our service providers are located outside the United Kingdom or the European Economic Area, we will take appropriate steps to ensure that your personal data is afforded a level of protection that is essentially equivalent to that in the United Kingdom and the European Economic Area. This may include using standard contractual clauses or relying on other recognised transfer mechanisms.
Data Retention
We keep your personal data only for as long as is reasonably necessary for the purposes for which it was collected, including to meet any legal, regulatory, tax, accounting or reporting requirements.
In general, we will retain records relating to jobs, bookings and payments for a period consistent with applicable limitation periods and tax and accounting rules. Communication records may be kept for a period that allows us to respond to queries, handle any disputes and demonstrate our compliance with legal obligations.
When personal data is no longer required for the purposes for which it was collected, we will take reasonable steps to delete it or anonymise it so that you can no longer be identified.
How We Protect Your Data
We take appropriate technical and organisational measures to help protect your personal data from unauthorised access, accidental loss, destruction or damage. These measures may include access controls, physical security measures, secure storage methods, and staff training on data protection responsibilities.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to the personal data we hold about you. These rights apply to all Man with Van Plumstead customers in the area, although they may be subject to certain conditions or exceptions under the law. Your rights include:
Right of access. You have the right to request a copy of the personal data we hold about you and information about how we process it.
Right to rectification. You have the right to ask us to correct any inaccurate or incomplete personal data we hold about you.
Right to erasure. In certain circumstances, you may have the right to ask us to delete your personal data.
Right to restriction of processing. You may have the right to ask us to restrict the processing of your personal data in certain situations, for example while we are considering a request to rectify or erase data.
Right to data portability. In certain circumstances, you may have the right to receive the personal data you have provided to us in a structured, commonly used and machine-readable format and to request that we transfer it to another organisation where technically feasible.
Right to object. You may have the right to object to our processing of your personal data where we are relying on legitimate interests as our lawful basis, including for certain direct marketing activities.
Right to withdraw consent. Where we rely on your consent to process your personal data, you can withdraw that consent at any time. This will not affect the lawfulness of processing before consent was withdrawn.
Exercising Your Rights
If you wish to exercise any of your data protection rights, or if you have any questions about this Privacy Policy or how we handle your personal data, you can contact Man with Van Plumstead using the contact details made available to you when you first engaged with us or in your service documentation.
When you make a request, we may need to ask you for specific information to help us confirm your identity and ensure your right to access your personal data or exercise any of your other rights. We will respond to your request in accordance with applicable data protection laws.
Right to Complain
If you have concerns about how we use your personal data, we would encourage you to contact us first so that we can try to resolve the issue. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, how we process personal data, or changes in applicable laws. Any updates will take effect when they are made available. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
