Terms and Conditions for Man With Van Plumstead
These Terms and Conditions set out the basis on which man and van services are provided by Man With Van Plumstead. By making a booking, confirming a quotation, or allowing the service to begin, the customer agrees to be bound by these terms. They are designed to create a clear understanding of how bookings are accepted, how payments are handled, what happens if plans change, and where responsibility lies for transport, loading, waste handling, and any unexpected events. These terms apply to domestic and commercial customers unless otherwise agreed in writing.
For the purposes of these terms, “the Company” means the service provider, and “the Customer” means the person, business, or organisation requesting the work. “Services” means any van transport, loading, unloading, collection, removal, or disposal-related work arranged as part of the job. A booking may involve a single item, a full property move, specialist lifting, or a combination of transport and labour. The customer is responsible for providing accurate information so the Company can plan the work properly and allocate suitable resources.
These terms are intended to be fair and practical. They do not affect any rights that cannot lawfully be excluded under UK consumer law. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. Where a written quotation, booking note, or agreed message sets out specific job details, those details will apply alongside these terms unless they expressly conflict, in which case the written job-specific agreement takes priority.
Booking Process
A booking for man with a van services is not confirmed until the Company has accepted the customer’s request and any required deposit or pre-payment has been received. A quotation may be based on information supplied by the customer, including item lists, access details, dates, floors, parking conditions, and whether the service includes loading, unloading, assembly, or waiting time. If the actual job differs from the information provided, the Company may revise the quotation or refuse to proceed until the revised terms are accepted.
The Company may request photographs, inventory details, or additional descriptions before confirming a job. This is to ensure that vehicle size, staffing, time allowance, and equipment are suitable. The customer should disclose any particularly heavy, fragile, valuable, awkward, or hazardous items at the time of booking. The Company may decline to move items that are unsafe, illegal, or beyond the practical limits of the agreed service. Any estimate given in advance is based on the information available at that time and may change if circumstances change on the day.
Bookings are usually made for a specific date and time window rather than an exact minute. The Company will aim to attend within the agreed period, but arrival times may be affected by traffic, weather, road restrictions, or earlier delays. The customer must ensure that someone authorised to approve the work is present where needed. If access is not available, or if the customer is not ready when the vehicle arrives, waiting charges or a failed attendance fee may apply. 
The Company may also reschedule where safety, legality, or operational issues make the original booking impractical.
Payments
Payment terms will be confirmed at the time of booking and may vary depending on the type and size of the job. Unless otherwise agreed, payment is due on completion of the service and may be required before unloading is completed. For larger jobs, commercial customers, or repeat services, the Company may request a deposit, staged payment, or payment in advance. Accepted methods may include card payment, bank transfer, or other agreed non-cash methods. Cash may be accepted only if specifically agreed beforehand.
All prices are quoted in pounds sterling and may include VAT where applicable. A quotation may be calculated on the basis of labour time, vehicle use, mileage, waiting time, parking, congestion-related costs, or disposal charges if relevant. If the job takes longer than planned because the customer adds items, changes the route, delays access, or requests additional work, the Company may charge at the applicable hourly or fixed rate for the extra time. Additional charges may also apply for carrying items upstairs, extended carrying distances, or specialist handling.
If payment is not made when due, the Company may suspend or withhold further work, retain goods to the extent permitted by law, or take lawful steps to recover the outstanding amount. The customer will be responsible for any reasonable costs associated with collection of unpaid sums, including interest where permitted. Any dispute about an invoice must be raised promptly and with clear reasons. Undisputed amounts must still be paid by the due date. No set-off or deduction may be made unless agreed by the Company or required by law.
Cancellations and Changes
Customers may cancel or amend a booking, but the amount charged will depend on how much notice is given and whether the Company has already committed staff, vehicles, fuel, permits, or other resources. If a booking is cancelled with sufficient notice, the Company may refund part or all of any deposit, subject to administrative costs and any non-recoverable expenses. If cancellation is made at short notice, the deposit may be retained or a cancellation fee may be charged to cover loss of time and reserved capacity.
If the customer changes the scope of the work after confirmation, the Company may treat this as a variation to the booking rather than a simple adjustment. This may affect the price, duration, number of operatives, vehicle size, or completion time. The customer should notify the Company as soon as possible if the moving date, collection point, delivery point, access arrangements, or list of items changes. The Company will use reasonable efforts to accommodate changes, but cannot guarantee availability at all times.
If the Company must cancel or reschedule due to vehicle breakdown, staff illness, severe weather, unsafe conditions, legal restrictions, or any other reason beyond its reasonable control, it will use reasonable efforts to offer an alternative time. The Company will not be liable for losses arising from such rescheduling, provided it acts reasonably. Where a refund is due, it will normally be limited to payments received for the cancelled element of the service. The customer remains responsible for securing any property, arranging alternative support, or protecting goods that are left unattended because of a cancellation.
Customer Responsibilities
The customer must ensure that all items presented for transport are correctly described, suitably packed, and ready at the agreed time. Fragile items should be protected using appropriate wrapping or containers. The Company is not responsible for inadequate packaging supplied by the customer. The customer must also provide accurate access information, including parking limitations, gate codes, lift restrictions, loading bay requirements, and any other relevant details. Failure to provide accurate information may result in delays, additional charges, or inability to complete the job.
The customer is responsible for obtaining any permissions required for access, parking, loading, or placement at the destination unless the Company has expressly agreed otherwise in writing. If permits, resident permissions, building approvals, or site-specific authorisations are needed, the customer must make sure they are in place before the service begins. The customer must also remove or disconnect any item that requires specialist handling only if the Company has agreed to do so and it is lawful and safe to proceed. The Company may refuse to move items that are not suitably prepared.
Where the service involves entry to a property, the customer must make sure the premises are safe and that floors, stairways, and access points can support the movement of goods. The Company may decline to proceed if conditions are unsafe, if there is a risk of injury, or if the property contains hazards such as exposed wiring, unstable flooring, aggressive animals, or broken glass. Customers should not ask operatives to lift items that clearly exceed safe manual handling limits. 
The Company may require assistance, additional staff, or alternative methods where necessary.
Liability and Limitations
The Company will take reasonable care when handling goods, but its liability is limited to losses that are directly caused by its negligence or breach of contract. The Company is not responsible for pre-existing damage, concealed defects, inadequate packing, normal wear and tear, or damage caused by items being inherently fragile or unsuitable for transport. Customers are strongly encouraged to protect valuable, delicate, or irreplaceable items appropriately and to keep a separate record of high-value possessions before the service begins.
Where the Company is liable for loss or damage, its responsibility may be limited to the fair repair cost, replacement cost, or the amount recovered from its insurer, whichever is appropriate and lawful. The Company will not be liable for indirect, special, or consequential losses, including loss of profit, business interruption, emotional distress, missed deadlines, or loss arising from third-party delays. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded under UK law.
The customer must notify the Company of any alleged damage or loss as soon as reasonably possible after discovery and, where practical, before the vehicle leaves the delivery point. The customer should allow the Company a reasonable opportunity to inspect the affected item and investigate the circumstances. Claims raised long after completion may be difficult to assess and may not be considered if timely notice was not given. The customer must keep damaged items available for inspection unless doing so is impossible or unreasonable.
Waste, Disposal, and Environmental Compliance
Where the service includes clearance, removal, disposal, or transport of waste, both parties must comply with applicable waste regulations in the UK. The Company will only collect, carry, or dispose of waste in a lawful manner and may request details about the type, quantity, and origin of the materials. The customer must not present hazardous or controlled waste unless this has been expressly agreed and the Company is properly equipped and authorised to handle it. Prohibited items may include chemicals, asbestos, clinical waste, gas cylinders, batteries, oils, paint, and electrical items requiring special treatment unless specifically accepted under the relevant rules.
The customer confirms that they have the right to transfer any waste for collection and that the waste is not contaminated beyond what has been disclosed. The Company may refuse any load that is misdescribed, unsafe, illegal to transport, or likely to breach environmental requirements. Where waste is collected, the customer agrees that the Company may separate, sort, and dispose of the waste at authorised facilities. Any disposal fee, gate fee, recycling charge, or additional handling cost will be charged to the customer if not already included in the quotation.
The customer must not request unlawful dumping, fly-tipping, or disposal without proper records. The Company may keep records, receipts, or transfer details as required by law and may share information with authorities where legally necessary. If the customer asks the Company to remove items that are not waste but are unwanted goods, the customer must still ensure that the items can lawfully be transported and transferred. 
The Company reserves the right to reject anything that may create legal, environmental, or safety risk.
Insurance, Delays, Force Majeure, and Governing Law
The Company may hold appropriate insurance for its activities, but insurance does not extend to every type of loss. Customers should arrange their own cover for goods in transit if they require protection beyond what is offered by the Company or its insurer. The customer remains responsible for insuring items of exceptional value unless the Company has expressly agreed in writing to cover them. Any insurance claim will be subject to the insurer’s terms, evidence requirements, exclusions, and settlement process.
The Company will not be liable for delay or failure to perform where caused by events beyond its reasonable control, including extreme weather, road closures, accident, fire, strike, public disorder, epidemic, government action, or failure of utilities or communication systems. In such cases, the Company may suspend the service, rearrange the booking, or cancel the affected element without liability for consequential losses. The customer will remain responsible for any charges already incurred for work properly carried out before the event occurred.
These terms and any dispute or claim arising from them, whether contractual or non-contractual, are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, although the Company may also pursue payment or enforcement in any court of competent jurisdiction where necessary. By using the service, the customer acknowledges that these terms form the full agreement for the work unless replaced or varied in writing by the Company.